Returns & Exchanges
At MOTH, we take pride in the quality of our food products; however, due to the perishable nature of our items, we only offer returns or replacements for orders that arrive damaged or incorrect. Please contact us within 48 hours of delivery to ensure a swift resolution for any quality concerns.
Inspect Your Delivery
Upon arrival, carefully check your package for any signs of damage or missing items from your order list.
Document Issues
Take clear photographs of the damaged goods or the incorrect item received to help us process your claim quickly.
Contact Support
Send an email to our support team with your order number and the photos attached to initiate the exchange process.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship out a replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing